Questions, answered.

No. You paste one line into your site (or ask whoever manages it to). It works on Shopify, WooCommerce and any other website — there's nothing to install or maintain.

Yes. Olivia works your page the way a shopper would — she reads it, taps the right buttons and fills in forms — so she doesn't need a special integration.

Olivia answers from your own products, pages and documents. And every action she takes — adding to cart, applying a code, filling checkout — only shows a tick once your page confirms it. If something doesn't go through, she says so instead of pretending.

Late delivery, a damaged parcel, a complaint or a callback request: Olivia takes their name and number, logs it as a customer request and emails your team. You'll see every request in your dashboard.

Never. Olivia fills in the details, then the shopper pays on your own checkout. Card details never touch us.

A conversation is one shopper's visit with Olivia, however long, by voice or chat. Most stores start on Starter, watch usage in the dashboard, and top up ($0.30 each) or move up a plan when they're busy.

Yes. Pick from eight voices and personalities in Settings and describe your brand's tone. Shoppers can talk in their own language — she replies in the same one.

About a minute to paste the line. Olivia then learns your store on her own — usually within a few minutes — and you're live.