What's new in shoppingmate.

The website was rebuilt around what Olivia actually does for a store, with the live assistant one tap from every page and a public changelog.

• NewRedesigned website: real product screens instead of illustrations, and the same polish and motion on phones as on desktop.
• New"Talk to Olivia now" starts a real voice call from any button. Brands can add the same button to their own site with one line of code.
• NewEvery section has its own page again — Features, How it works, Platforms, Pricing, FAQ — plus this changelog.
• ImprovedPricing now reads "Cart, discount-code and checkout help" — Olivia applies your codes; she never invents one.
• FixedThe photo button no longer appears on our own demo call.

Bookings, meeting requests, enquiries and feedback now reach your team reliably — by chat or voice, in any industry — on the new shoppingmate.shop domain.

• NewWe moved to shoppingmate.shop. Sign-in emails now come from login@shoppingmate.shop and customer emails from "<Your brand> Care".
• NewPassword sign-in for review and demo accounts we set up (brand owners keep using email links).
• ImprovedMeeting requests, enquiries, bookings and feedback work for every business type, and a request is never logged twice.
• ImprovedOn calls Olivia waits for the real result and gives the request number — she never says "booked" before it is.
• ImprovedFeedback is saved the moment a shopper shares it, and email addresses are spelled back on calls.
• ImprovedYour team is always notified: if a store has no support email yet, the request goes to our support team instead.
• FixedOpening a sign-in link twice no longer shows an error — you go straight to your dashboard.
• FixedOld shoppingmate-web.vercel.app links now open the same page on www.shoppingmate.shop, so you stay signed in.

Olivia now handles the after-sale conversations too — and hands every one to your team with the details already filled in.

• NewShoppers can raise complaints, returns, cancellation requests and feedback with their order number — returns and cancellations stay requests your team approves.
• NewPhoto proof: shoppers add up to three photos of a damaged or wrong item from the chat or a call. Photos are private to your team and deleted after 180 days.
• NewShoppers get a confirmation email with their request number; reply to them straight from the dashboard.
• ImprovedVoice calls wait for shoppers to finish speaking, hear quiet microphones and keep one consistent conversation.
• FixedBackground noise at the start of a call no longer interrupts Olivia.

A round of reliability fixes for calls and captions.

• FixedA simple "hello" is always answered in English.
• FixedLeaving the page ends the call and releases the microphone.
• FixedProduct cards in the middle of a reply no longer duplicate the caption.
• ImprovedIf one AI provider has a problem, Olivia switches to a backup automatically.

Our own voice connection: Olivia now starts speaking about a second after a shopper taps Call.

• NewA faster voice connection built for shopping calls — from tap to first word in about a second.
• ImprovedReturning shoppers hear their greeting instantly, and can interrupt it.
• ImprovedClearer audio with built-in noise reduction, and Olivia no longer cuts in while a shopper is still talking.
• FixedConsultations are confirmed only once they are really booked.

Clinics, salons, restaurants and service firms now get an assistant — and a dashboard — designed around bookings.

• NewService businesses: Olivia takes booking and quote requests, and the dashboard leads with bookings.
• NewChoose your business type in Settings to tune how Olivia sells and what she asks.
• NewA support assistant inside the dashboard, with tickets to our team.
• ImprovedStores protected against bots can now go live, and store policies are kept even if a crawl fails.
• NewA chat shortcut beside the Call button on every widget.
• FixedService sites without a product catalog no longer get product suggestions, and closed accounts stop showing the assistant.
• FixedStore Insights shows one row per product with realistic money and a working "Show me on the page".

A new look for the website and the owner dashboard, and every plan now delivers exactly what pricing promises.

• NewRedesigned owner dashboard that leads with the answer: what sold, who needs you and the fix worth making.
• FixedPlan features and limits now match the pricing page.
• ImprovedScale plan journeys show each shopper’s real route through your store.
• ImprovedOlivia keeps answering when one AI provider is busy, switching to a backup automatically.

See where shoppers get stuck and why they leave — with a short weekly list of fixes. Included on Growth and Scale.

• NewStore Insights: tap heatmaps by page type, drop-off steps and a weekly list of fixes in plain English.
• NewAn email when your store’s sales drop sharply, so you hear about it the same day.
• NewShopper receipts and an owner timeline showing exactly what Olivia did on your site.
• NewNightly automatic checks of your store on Chrome and Safari, desktop and mobile.
• NewOlivia can see and use your pages — choosing sizes, opening tabs and sections — and only shows a tick once your page confirms it worked.
• NewCustomer requests inbox: order tracking, complaints, returns and callbacks captured from conversations and emailed to your team.
• NewLive cart and stock checks on Shopify, WooCommerce and other platforms.
• NewOlivia adapts to each visitor — quick answers for shoppers in a hurry, and no upselling to an unhappy customer.
• ImprovedRedesigns are noticed automatically; you can also re-scan your site from the dashboard.
• FixedOlivia no longer forgets the previous message in a long chat, and never ends a turn in silence.
• FixedStore Insights counts real visits across pages, labels products by name and ignores background animations.
• ImprovedBetter contrast and clearer button feedback across the dashboard, plus a new logo.

Plans now count conversations — one shopper visit is one credit, voice or chat — with top-up packs whenever you need more.

• NewA redesigned Billing page: your plan, credits used this month and one-tap top-ups.
• NewPay securely with Razorpay — see your invoices and cancel any time from Billing.
• NewA clear privacy policy explaining exactly what data is used and for how long.
• FixedDashboard home loads reliably, and copy across the dashboard is clearer.